Terms and conditions
All our equipment is hired out under the EHA /HAE Conditions of hire - a full copy is attached
By supplying a purchase / written order in the case of account customers or paying the requested deposit you accept our terms and conditions.
RESERVATIONS & BOOKINGS.
It is always better to advance book equipment especially at busy periods such as the summer months or the Christmas period, although we can accept bookings up to 24 hours before an event and in some cases, depending on availability and the type of equipment required, on the day.
In the case of Generator set ups it is usually advisable to have a site visit to ensure that you have the correct power for your event. This service is free and without obligation and is always followed by a quote.
To secure a reservation of hire equipment Blue Sky Event Solutions require written confirmation or purchase order, via email, fax or mail. By confirming your booking you are also accepting our terms and conditions of hire. In the event of items being unavailable we will always endeavour to offer a suitable replacement.
If you do not have account facilities a deposit is also required at the point of order which is 25% of the total contract. The total includes an additional damage/fuel deposit; this covers the full cost of the fuel supplied in the tank (if applicable) and a small amount towards damage/loss. It is refunded after the event but any damages, losses or fuel used will be deducted.
Large contracts require written notice of cancellation and will be subject to the following charges:
Within 14 days of the arranged hire period … 80% of the total hire charge
Within 30 days of the arranged hire period … 50% of the total hire charge
Deposits will not normally be refunded on cancellation of booking.
INSURANCE & LIABILITY
When hiring large value items, such as generators, fridge & freezer trailers, ovens etc please make sure that you have adequate insurance cover, as the hirer you are fully responsible for the equipment from point of delivery to collection.
We do offer insurance cover for a small premium, which is currently set at 15% of the hire charges on the selected items that you wish to cover. The excess on the policy currently stands at:
up to £500 Excess £25
£501 to £1000 Excess £50
£1001 to £2000 Excess £75
£2001 to £2500 Excess £100
£2501 to £5000 Excess £250
£5001 plus Excess £500
Full details of this cover are available on request.
If you have requested and been quoted insurance cover, by paying your deposit or sending written confirmation that you wish to proceed with the hire you accept the terms and conditions of the policy.
All our prices quoted are subject to VAT.
Cash customers must pay the deposit AND the full hire cost before the event. The deposit will be refunded by cheque or card after the equipment has been returned, checked and cleaned, any shortages, gas or fuel used will be taken from the deposit.
Unfortunately we can only accept cheque payments a minimum of 6 working days before picking and delivery to allow for it to clear. We do take most forms of credit and debit cards except American Express, and you can also pay direct into our bank .
Account customers will be invoiced on the first weekly invoice run after the event.
CHANGES TO YOUR ORDER
We accept that changes may occur from point of order to delivery, in the event of any changes please inform us in writing and ask for confirmation.
DELIVERY & COLLECTION
We do offer a delivery service; a quote will be given on request.
Please note that this service is delivery door to door only, you can arrange for our staff to set up, assemble or dismantle & stack the equipment, this is charged at an hourly rate; again please ask for a quote.
When delivering or collecting we ask that there is always a representative of the hirer there to supervise and check the order.
When using our collection service the equipment must be all taken down, boxed and or stacked in an accessible place, ready for our staff to load into the vehicles. If you require us collect everything together, we can do this for you but it will be charged at an hourly rate.
The goods remain the responsibility of the hirer until we have collected them; please allow 3 working days from termination of hire for collection.
Any delivery cartons & packaging left on site is also the responsibility of the hirer, missing and damaged boxes will be charged for.
A full event management and set up service is available – please ask for details.
BREAKDOWNS & PROBLEMS
All our equipment is thoroughly checked before each hire but in the unlikely event of a breakdown please contact us immediately so that we can rectify the problem.
We operate a 24/7 emergency call out cover, the phones are always manned and we will respond to any issues as fast as we can but please do note that charges will be made at out of hours rates if the fault is with the customer.
We appreciate that some events are too important to risk having interruptions due to minor faults, operator error or failures, with this in mind we do offer a standby and out of hours back up service – please ask for a quote.
LOSSES, DAMAGE & ADDITIONAL CHARGES
All crockery, cutlery, glassware etc is cleaned FREE OF CHARGE all we ask is that you return them scraped clean. As we are not set up for food waste disposal we have to impose an environmental charge on items that are returned heavily soiled.
Losses, spoilt or broken items from our crockery, cutlery and glassware range will be charged at the replacement value. Substitute items are not accepted unless we have a prior agreement in place. A representative of the hirer may request to be present at such time of equipment checking.
Losses to large equipment, for example the trailers, lighting towers, generators, ovens etc will be charged at replacement price if under 12 months old and current market value if older.
All damages and losses are exempt from VAT