FAQ

Products, Pricing & Service

We have extensive stocks of event furniture such as chairs and tables, catering equipment and tableware such as crockery, cutlery and glassware for hire - in fact, everything you could possibly need for your temporary event.

Sorry, we no longer hire marquees for events.

Our sales and distribution centre is located near Keighley, North Yorkshire.

We cover Yorkshire, Lancashire, the Lake District, Peak District and the North of England in general.  We’ve even been up to Scotland.

Generally, we don’t operate at weekends though in peak seasons we may be operational. If you need to hire equipment for a weekend, it would generally be delivered on the Friday and collected on the Monday to which our standard 3 day price would still apply.

We hire to event professionals in the wedding, hospitality, corporate and festival industries as well as members of the public. 

Yes – our furniture is constantly maintained in between hires to ensure it arrives in good condition with you.  Our catering equipment is fully tested and maintained in between hires, and all our tableware products are machine washed, thoroughly checked and reliably counted before being delivered to you as part of our right-first-time policy.

All we ask is that you scrape off excess food from crockery and cutlery, and swill out glassware with water before returning to us – we will then wash it at no additional charge. It’s all part of the service!

We work on a standard 3 day rate.  This assumes that you will have the equipment delivered on day 1, use it on day 2 and collected on day 3.  If you need equipment for longer than this, please contact us and we’ll provide you with a bespoke price quote.  Please note that if you need equipment over a weekend, we would only charge you our 3 day rate as we don’t deliver or collect on weekends – therefore, we would deliver on the Friday and collect on the Monday, and only charge you the standard 3 day rate.

We can often help you with set-up, yes.  However, this would need to be agreed in advance.  There will also be an additional charge for this service.

Transport

Yes, we can do this for you, and transport charges to and from your event venue will be detailed in the quote we send to you.

The cost of the transport depends upon your event postcode location.  The closer you are to our distribution centre, the cheaper your transport will be, and vice-versa of course.

We will drop off the equipment at a single ground floor point at your event venue.  If you need anything different to this, you need to let us know in advance as additional charges might apply. 

Ordering & Payment

We don’t currently offer the ability to checkout online.

Browse our range of products, choose the quantities you need and place into your ‘picking list’.  Once you have selected all the items you need, simply submit your enquiry via our website and this will go through to our expert sales team.

How long will it take for you to send me a quote?

We would always advise you to place your order as far in advance as possible.  Especially at peak times of the year, stock gets booked quickly.  We don’t mind you tinkering with your numbers as your event gets closer, and it will be easier for you to book the stock in advance and tinker with it rather than leaving things until the last minute!

If you are a cash customer, then your order needs to be paid for, in full, before the day of delivery. If you are an account customer, then your order simply gets billed to your account.

We accept all major credit cards including VISA & MasterCard credit and debit cards as well as American Express.

The total value of your order includes a refundable deposit.  This is to ensure that our equipment comes back to us in the same condition you received it.  If everything is present and correct, then you will receive the refundable deposit back in full, to the original source of the funds.  If there are losses or damages, then these get charged against your refundable deposit and the remaining balance (if any) is returned to the original source of the funds.

We realise that this does happen!  However, if you have booked stock, this means that we can’t hire it out to others.  There may be cancellation charges – please visit our Terms & Conditions for more information on this.

For the quality of our products and service that we provide, we believe our pricing is highly competitive.  However, we always like to know what is being offered in the market and so do let us know if you find better pricing on like-for-like items.  We can’t promise we’ll price match but we’ll certainly have a look at it for you!

Account terms of offered for clients who hire regularly from us throughout the year and we will only offer account terms if you have trading history with us on a cash basis.  To find out more about opening an account, please call or email us.

Other

At any time you can call us on 01535 280 299 or email us at info@blueskyeventsolutions.co.uk where one of our expert team will be delighted to assist you in whatever way they can.